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Delivery Service Policy

1. Overview:

This Delivery Service Policy outlines the terms and conditions for the delivery of goods purchased on our website. Please note that the delivery service is provided by third-party carriers, and the availability of free delivery may vary based on their terms and conditions. For purchases below a specified threshold, a delivery cost will be added after checkout. A flat rate for deliveries will apply, with potential additional charges for outlying areas.

2. Free Delivery Availability:

While we strive to offer free delivery whenever possible, please be aware that the availability of free delivery is subject to the terms and policies of the third-party carriers we work with. Free delivery may not always apply and may depend on factors such as the carrier's policies, the delivery destination, and other considerations.

3. Delivery Cost for Purchases Below Threshold:

For purchases below the specified threshold or when free delivery is not available, a delivery cost will be added to the total order amount during the checkout process. This cost will be determined based on the delivery address and the applicable flat rate for deliveries.

4. Flat Rate Delivery Cost:

A flat rate will be applied to all deliveries when free delivery is not available. This flat rate will be communicated to customers during the checkout process and will be based on the delivery destination.

5. Outlying Areas:

Some delivery destinations may be considered outlying areas and may require an additional delivery cost due to factors such as distance, accessibility, or other logistical challenges. Customers will be informed if their delivery address falls within an outlying area and if any extra charges are applicable.

6. Notification and Communication:

Customers will be informed of the delivery charges, if any, during the checkout process before finalizing their purchase. Clear information about the free delivery availability, free delivery threshold (if applicable), flat rate delivery cost, and any potential outlying area charges will be provided on the website.

7. Delivery Scheduling:

Customers can choose a preferred delivery date and time slot during the checkout process, subject to availability. We will make reasonable efforts to accommodate these preferences.

8. Tracking and Updates:

Customers will receive order tracking information and updates via email or SMS, allowing them to monitor the progress of their delivery.

9. Returns and Exchanges:

Our standard returns and exchanges policy applies to all products delivered. For details on our returns and exchanges policy, customers can refer to the dedicated section on our website.

10. Modifications to Delivery Policy:

We reserve the right to modify this Delivery Service Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

11. Customer Support:

For enquiries, concerns, or assistance rela

ted to deliveries, customers can contact our customer support team through the provided channels on our website.

By proceeding with a purchase on our website, customers acknowledge and agree to comply with the terms outlined in this Delivery Service Policy. It is recommended that customers review this policy before making a purchase to ensure a clear understanding of the delivery terms and associated costs.

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