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Return Policy

Effective Date: 1 September 2023

Thank you for choosing LimitlessIdeas.co.za for your home improvement and design needs. We want to ensure that you have a satisfying shopping experience. If you're not completely delighted with your purchase, our flexible return policy is here to assist you. Please review the following guidelines to understand our return process:

1. Return Eligibility:

  • You have 14 days from the date of delivery to initiate a return.

  • The item(s) must be in brand new, unused condition, and in their original packaging with all components, accessories, and tags intact.

2. Initiating a Return:

  • Log in to your account on our website and navigate to the "Order History" section. Locate the order containing the item you want to return and follow the prompts to initiate the return process.

  • For guest checkout, please contact our customer service team at info@limitlessideas.co.za to initiate the return process.

3. Return Shipping:

  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged or there was an error on our part.

  • To ensure the safe return of the item, we recommend using a trackable shipping method.

4. Refund Process:

  • Once we receive the returned item and confirm its condition, we will begin processing your refund.

  • Refunds will be credited to the original payment method used for the purchase. Please allow 5-7 working days for the refund to reflect in your account.

5. Exchanges:

  • To exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.

6. Damaged or Defective Items:

  • If your item arrives damaged or is defective, please contact us within [number of days] days of receiving the item. We will arrange a return or exchange, including return shipping costs.

7. Store Credit:

  • Depending on the situation, we may offer store credit as an alternative to a refund. Store credit can be used for future purchases on our website.

8. Non-Returnable Items:

  • Certain items are ineligible for returns due to safety, hygiene, or other reasons.

9. Changes to the Return Policy:

  • We retain the right to update this return policy without prior notice. Any changes will be posted on our website.

10. Contact Us:

  • If you have questions or need assistance with a return, please click here to contact our customer service team via WhatsApp. We are committed to providing excellent support.

By placing an order on LimitlessIdeas.co.za, you acknowledge and agree to comply with this return policy.

Last updated: 1 September 2023 

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